Player Wellbeing Self-Exclusion Available Deposit Limits

Play Smart. Stay in Control.

khelovlp is committed to providing a safe and enjoyable gambling environment for every player in Bangladesh. This page outlines our responsible gaming tools, the warning signs of problem gambling, and how to reach our 24/7 support team if gambling is no longer fun.

18+ Strictly Enforced Self-Exclusion Tools Deposit & Time Limits 24/7 Support

Our Responsible Gaming Pillars

Every tool and policy on khelovlp is designed to keep gambling enjoyable — and to give you control when you need it most.

Time-Out Feature

Need a short break? khelovlp's time-out feature lets you pause your account for a defined period — 24 hours, 7 days, or 30 days — so you can step away without permanently closing your account.

Deposit Limits

Set daily, weekly, or monthly deposit caps on your khelovlp account. Once a limit is reached, deposits are blocked for that period. Limits can only be lowered immediately — raising them requires a 7-day cooling-off period.

Self-Exclusion

Players who feel they have lost control can request a full self-exclusion from khelovlp. This permanently blocks access to the account for a minimum period of 6 months, with no reversal available during the exclusion window.

Loss Limits

Set a maximum net loss threshold per day, week, or month. khelovlp will alert you when you are approaching your loss limit and will block further wagers once the limit is reached, helping you stay within a budget you set yourself.

Reality Checks

Enable on-screen pop-up reminders that appear at regular intervals (every 30, 60, or 90 minutes) during active game sessions. Each reminder displays your session duration and net balance, giving you a clear picture of how long you have been playing.

24/7 Support

Our trained support team is available around the clock via email at support@khelovlp. If you or someone you know is experiencing gambling-related difficulties, our team can guide you to the right tools and resources immediately.

Our Commitment to Responsible Gaming

At khelovlp, we believe that gambling should be an enjoyable, voluntary leisure activity — never a financial strategy or a way to escape personal difficulties. We are committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gambling within healthy boundaries. This commitment is reflected in every aspect of how our platform is designed and operated.

Responsible gaming is not an afterthought at khelovlp — it is embedded into our platform from the ground up. From the moment you register an account, you have access to a full suite of player protection tools including deposit limits, loss limits, time-out periods, reality check reminders, and a formal self-exclusion programme. These tools are available at any time and can be activated instantly through your account settings or by contacting our support team.

We also take seriously our responsibility to prevent underage gambling. khelovlp enforces a strict minimum age of 18 years for all account holders. Identity verification checks are conducted on all accounts prior to withdrawal processing, and accounts found to be held by individuals under the age of 18 are closed immediately with any balance returned to the depositing payment method.

khelovlp monitors gameplay patterns on an ongoing basis. Our systems are designed to flag unusual behaviour — such as sudden increases in wager size, extended consecutive session durations, or rapid deposit-and-loss cycles — so that our support team can reach out proactively and offer assistance. If you receive a responsible gaming communication from khelovlp, please take a moment to consider the information being shared with you.

Gambling is entertainment, not income. The house always has a statistical edge over time. If you find yourself gambling to recover losses, to supplement income, or to relieve stress, these are serious warning signs. Please read the sections below and reach out to our team at support@khelovlp if you need support.

18+ Age Restriction Policy

khelovlp operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place any wager, or participate in any game or promotion on this platform. This policy applies to all players in Bangladesh regardless of their city of residence — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

During the account registration process, all players are required to confirm that they are aged 18 or above by ticking an age declaration checkbox. This declaration forms part of our Terms and Conditions. Making a false age declaration is a serious violation and will result in immediate account closure, forfeiture of any bonus balances, and return of net deposits to the verified payment method.

Age Verification Process

khelovlp conducts KYC (Know Your Customer) identity verification checks on all accounts. As part of this process, players are required to submit a copy of a valid government-issued photo identification document — typically a Bangladesh National Identity Card (NID) or passport — to confirm their full name, date of birth, and identity. Accounts cannot complete a withdrawal until KYC verification is successfully completed.

In addition, khelovlp reserves the right to request age verification at any point during a player's account lifetime — including at the point of registration, upon first deposit, or at any subsequent time if a concern is raised. Where age verification is requested and not completed within the required timeframe, the account will be restricted until the check is resolved.

Under-18 Account Closure. If khelovlp determines at any point that an account is held by a person under 18 years of age, the account will be closed without notice. Any bonus funds or winnings generated by the underage account will be voided. Net deposits will be returned to the original funding source. This policy is non-negotiable and no exceptions will be made.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. It affects people across all demographics — experienced players and newcomers alike. Understanding the warning signs is the first step toward addressing a problem before it becomes serious. The following indicators may suggest that gambling has moved beyond entertainment and is having a negative impact on your life.

Spending more money on gambling than you can afford to lose, or consistently exceeding your own planned budget.

Chasing losses — continuing to gamble in an attempt to recover money that has already been lost, often escalating wager sizes.

Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut back on gambling activity.

Hiding your gambling activity from family members, friends, or colleagues, or lying about the amount of time or money spent gambling.

Neglecting work, study, family responsibilities, or social activities because of the time spent gambling.

Borrowing money, selling personal belongings, or taking out loans in order to fund gambling sessions.

Using gambling as a way to escape from stress, anxiety, depression, loneliness, or other emotional difficulties.

Making repeated unsuccessful attempts to cut down or stop gambling despite recognising the harm it is causing.

If you recognise three or more of the above patterns in your own behaviour, we strongly encourage you to take the self-assessment below and to contact our support team. Help is available, and reaching out is always the right decision.

Self-Assessment Questions

The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a private self-assessment tool for your own use. If you answer "yes" to three or more questions, we recommend contacting our support team to discuss your options.

Answer honestly — this assessment is for your eyes only.

Have you ever gambled with money that was set aside for essential expenses such as rent, food, utility bills, or education fees?

Have you ever felt the need to gamble with increasingly larger amounts of money in order to achieve the same level of excitement?

Have you tried to cut back on gambling and found it difficult or impossible to follow through on that decision?

Do you find yourself thinking about gambling frequently — replaying past sessions, planning upcoming bets, or calculating how to recover losses?

Have you ever missed work, academic commitments, or important family events because of gambling, or as a result of recovering from a gambling session?

Has a family member, partner, or close friend expressed concern about your gambling behaviour in the past 12 months?

Have you ever borrowed money or sold personal items to fund gambling, or to pay off gambling-related debts?

Do you gamble to escape from problems, negative emotions, or difficult situations in your personal or professional life?

Three or more "yes" answers? Please consider activating one of the responsible gaming tools described below, or contact our support team at support@khelovlp right away. Our team is trained to help and all conversations are handled with complete confidentiality.

Responsible Gaming Tools

khelovlp provides a range of account-level tools that give you direct control over your gambling activity. All of the following tools can be activated by contacting our support team at support@khelovlp. Once a restriction is applied, it takes effect immediately. Requests to relax or remove restrictions are subject to cooling-off periods as described below — this is intentional, to give you time to reconsider.

How to Activate Your Responsible Gaming Tools

Set a Deposit Limit

Contact support@khelovlp and specify the amount (in BDT) and period (daily, weekly, or monthly). Your limit will be applied within minutes. To reduce your limit, the change is immediate. To raise a limit, a 7-day waiting period applies.

Set a Loss Limit

Request a net loss cap for any period. Once your net losses reach the threshold, further wagering is blocked for the remainder of that period. Loss limits are one of the most effective tools for protecting your bankroll and your wellbeing.

Activate a Time-Out

Request a temporary account pause of 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or wager. The time-out cannot be reversed before it expires. This is ideal if you feel you need a short break to reassess.

Enable Reality Check Reminders

Ask our support team to activate session duration pop-ups at intervals of your choosing — 30, 60, or 90 minutes. Each reminder shows your current session length and net balance so you can make an informed decision about whether to continue.

Set a Wager Limit

Cap the maximum stake you can place on a single bet or game round across any period. Wager limits are particularly useful for players who tend to increase their bet size impulsively when chasing losses or during extended winning streaks.

Request Account Closure

If you wish to permanently close your khelovlp account for any reason, contact our support team. Remaining balances will be withdrawn to your verified payment method (bKash, Nagad, Rocket, or Upay) before the account is closed.

Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection tool available on khelovlp. It is designed for players who recognise that they have lost control of their gambling and need a firm, enforceable barrier to prevent further play. Self-exclusion is not a casual option — it is a serious commitment, and khelovlp enforces it rigorously.

How Self-Exclusion Works

To apply for self-exclusion, contact our support team at support@khelovlp with the subject line "Self-Exclusion Request". You will be asked to confirm your account details and your chosen exclusion period. The minimum self-exclusion period available on khelovlp is 6 months. Longer periods of 1 year, 3 years, or permanent exclusion are also available.

Once self-exclusion is activated, your account is immediately suspended. You will not be able to log in, deposit, place bets, or access any games on khelovlp for the duration of the exclusion. Any active bets at the time of exclusion will be settled normally, and the resulting balance will be returned to your verified payment method. You will be removed from all promotional mailing lists for the duration of the exclusion.

During the Exclusion Period

khelovlp will take all reasonable technical steps to prevent you from accessing your account during the exclusion period. However, we strongly encourage self-excluded players to also seek additional support during this time. Gambling urges do not disappear automatically upon exclusion — support from professional counselling services can make a significant difference in sustaining your decision to stop.

Returning After Self-Exclusion

At the end of your chosen exclusion period, khelovlp will not automatically reactivate your account. You must actively contact our support team and request account reactivation. Before reactivation is granted, we will require a written confirmation that you wish to return to play, along with confirmation that you have taken reasonable steps to address any gambling-related concerns during the exclusion period. A mandatory 7-day cooling-off period applies between a reactivation request and account re-opening.

Self-Exclusion is Irreversible During the Chosen Period. Once a self-exclusion request is confirmed, it cannot be cancelled or shortened before the exclusion end date. There are no exceptions. This policy exists to protect you. If you are in crisis, please also reach out to a mental health or gambling support professional — khelovlp's support team can provide guidance on available resources in Bangladesh.

Protecting Minors

Protecting children and young people from accessing gambling platforms is a responsibility that khelovlp takes extremely seriously. The following guidance is provided for parents, guardians, and adults who share household devices with young people.

Secure Your Devices: Always log out of your khelovlp account when you are not actively using it, especially on shared devices such as family computers, tablets, or mobile phones. Use a strong, unique password that is not known to children in your household.
Use Parental Controls: Install parental control software on shared devices to restrict access to gambling websites. A number of free and paid parental control tools are available for Android, iOS, Windows, and macOS that can block specific website categories including online gambling.
Do Not Share Account Credentials: Never share your khelovlp username, password, or mobile payment PINs (bKash, Nagad, Rocket, Upay) with anyone, including family members. Sharing credentials that allow an underage person to access your account is a violation of our Terms and Conditions.
Educate Young People: Talking openly with children and teenagers about the risks of gambling is one of the most effective preventive measures. Explain that gambling is an adult activity with real financial and emotional risks, not a game or a source of income.
Report Suspected Underage Access: If you believe a minor has accessed a khelovlp account — whether yours or another's — please report it immediately to support@khelovlp. We will investigate and take prompt action.

Age Verification on Shared Accounts. If khelovlp has reasonable grounds to believe that a registered account is being used by an underage individual, we will suspend the account pending a mandatory identity and age verification check. This policy protects all parties, including the account holder.

Getting Help & Support

If you are struggling with your gambling behaviour, or if you are concerned about someone else, please know that help is available and that reaching out is a sign of strength, not weakness. khelovlp's support team is available 24 hours a day, 7 days a week to assist you in English. All responsible gaming enquiries are handled with complete confidentiality by trained staff.

To activate any responsible gaming tool, or to speak with a member of our team about your gambling habits, contact us at support@khelovlp with the subject line "Responsible Gaming". We will respond promptly and work with you to find the most appropriate protective measures for your situation.

Beyond khelovlp's internal support, we encourage players who are experiencing serious gambling-related difficulties to seek professional assistance. Counselling, peer support, and crisis helplines can provide invaluable support alongside any account-level restrictions you apply through our platform. Do not wait until the problem has grown larger before asking for help.

Email Our Support Team

Available 24/7 in English. Response time typically within 2 hours for responsible gaming matters.

support@khelovlp

Request Self-Exclusion

Email us with subject "Self-Exclusion Request" and your preferred exclusion period. Takes effect within minutes of confirmation.

support@khelovlp

Set Deposit or Loss Limits

Email us with your preferred limit amount in BDT and the period. Your limit is applied immediately upon confirmation.

support@khelovlp

Crisis Support. If gambling is causing severe financial hardship, relationship breakdown, or mental health difficulties, please speak to a qualified mental health professional or counsellor in addition to using khelovlp's responsible gaming tools. You do not have to face this alone. Our team can help point you in the right direction — contact support@khelovlp at any time.

Enjoy Gaming the Right Way

Gambling at khelovlp should always be fun. If you are in control and ready to play, explore our full range of games — or visit our FAQ for more information about how the platform works.